js999 Terms and Conditions

By using the js999 website and all related services, you are considered to have fully agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

js999 ("we", "our" or "the platform") provides an online casino and sports betting service for users in Bangladesh. These terms and conditions ("Terms") govern all transactions, gameplay and activities between you ("user" or "you") and js999.

1.1 Scope of Terms

These terms apply to the js999 website, mobile application and any related services. In addition, our privacy policy, responsible gaming policy and other specific policies are also considered part of these terms.

1.2 Right to Amend

js999 reserves the right to change, modify or update these terms at any time. Changes will take effect as soon as they are published on the website. Users are advised to visit this page regularly.

The following conditions must be met to open and use an account on js999:

• You must be at least 21 years of age. Persons under 21 are strictly prohibited from using this platform.
• You must register an account under your real identity; providing false or fabricated information is a violation of the terms.
• One person may hold only one account. Operating multiple accounts is strictly prohibited.
• You must play on your own behalf; betting on behalf of others or using another person's funds is not permitted.
• Officers, employees of js999 and their family members may not participate in gaming activities on this platform.

2.1 Self-Exclusion List

If a user registers for Self-Exclusion under the responsible gaming program, that user may not use any js999 services during the exclusion period. To withdraw a self-exclusion request, the user must contact the support team.

To register successfully on js999, the user must provide their correct name, date of birth, email address and payment details. The account verification process may require submission of government-issued documents such as a national identity card or passport.

3.1 Password and Security

Keeping your account password confidential is entirely your responsibility. Do not share your login details with anyone. If you suspect any unauthorized access to your account, notify our support team immediately. The account holder is responsible for all activity on the account.

3.2 Account Verification (KYC)

For withdrawals or large transactions, js999 may request completion of the KYC (Know Your Customer) process. Withdrawals may be temporarily held until verification is complete. This process is carried out to ensure user security and prevent fraudulent activity.

3.3 Account Suspension or Closure

js999 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• If false information or evidence of fraud is found.
• In cases of operating multiple accounts.
• If bonus abuse or manipulation is suspected.
• In cases of any other violation of the terms.

js999 supports transactions through Bangladesh's popular mobile banking methods. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

4.1 Deposit Methods

Funds can currently be deposited on js999 through the following methods: bKash, Nagad and Rocket. Deposits are generally credited to the account instantly. If a deposit is delayed for any reason, please contact the support team.

4.2 Withdrawal Process

Withdrawal requests are generally processed within 30 minutes to 3 hours. Account verification must be complete before a withdrawal can be finalized. Withdrawals may be temporarily held if the wagering requirements of any active bonus have not been met.

4.3 Transaction Cancellation

A deposit transaction that has already begun processing cannot be cancelled. To cancel a withdrawal request before processing begins, please contact the support team. js999 reserves the right to hold transactions in cases of fraud or suspicious activity.

js999 regularly offers various bonuses and promotional offers. Specific terms apply to all bonus offers and should be read carefully before accepting a bonus.

5.1 Welcome Bonus

js999 offers new users a 200% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 20 times (bonus amount × 20). Withdrawals from the bonus cannot be made until the wagering requirement is met.

5.2 General Bonus Terms

• Each bonus offer must be used within a specified period.
• The same bonus cannot be claimed more than once.
• Bonus funds cannot be transferred to another account.
• js999 reserves the right to modify or cancel any bonus offer.
• Attempting to obtain bonuses through fraudulent means may result in account termination.

5.3 VIP Program

The js999 VIP program has four tiers: Bronze, Silver, Gold and Platinum. Users advance to higher tiers based on regular gaming activity and receive weekly cashback benefits. The maximum weekly cashback is 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold and 1.5% at Platinum.

Users must maintain fair and honest conduct while playing games on js999. Any form of cheating, using software to gain an advantage, or exploiting system vulnerabilities is strictly prohibited.

6.1 Prohibited Activities

• Playing games using bots or automated software.
• Colluding with other users to cheat.
• Intentionally exploiting technical errors on the platform.
• Money laundering or concealing the source of illegal funds.
• Accessing from a restricted region via VPN or proxy.

6.2 Technical Errors and Voided Bets

If any game or bet is affected by a server issue or technical error, js999 reserves the right to void the relevant round and refund the wagered amount. In such situations, js999's final decision applies to any winnings claimed by the user.

6.3 Special Rules for Sports Betting

In sports betting, bets placed before a match begins are settled in the standard manner. In live betting, odds may change based on the situation during the match. If a match is postponed or abandoned, settlement of the relevant bets will follow js999's betting rules.

js999 places the highest importance on responsible gaming. We believe gaming should be a source of entertainment and should never cause financial or mental hardship. For this reason, js999 provides the following tools:

• The ability to set deposit limits.
• Setting weekly or monthly betting limits.
• The ability to take a Cooling-off Period.
• The ability to register for Self-Exclusion.

If you are struggling with a gaming addiction, please contact the js999 support team. For more information, visit our Responsible Gaming page. This service is for persons aged 21 and over only.

js999 takes the protection of users' personal information very seriously. Our platform uses SSL encryption to keep user data and financial transactions secure.

8.1 Purpose of Data Collection

js999 collects personal information only for the purposes of providing services, identity verification, fraud prevention and regulatory compliance. Collected data is not sold to third parties. For full details, see our Privacy Policy.

8.2 Cookie Policy

js999 uses cookies to improve the website experience. By continuing to use the site, you are considered to have given your consent to the use of cookies.

The js999 platform is provided on an "as is" basis. js999 is not liable for any loss in the following situations:

• If a game or bet is affected by an internet connection failure.
• If loss occurs due to issues with the user's own device or software.
• In cases of delay or error by a third-party payment provider.
• In cases of loss resulting from unauthorized access to an account (if the user has shared their password).
• In cases of unexpected technical failure.

js999 is always committed to improving the user experience and resolving any issues promptly.

For any dispute or complaint between js999 and a user, you are asked to first contact our support team. Our support team is available 24/7 in Bangla via live chat.

10.1 Complaints Process

After a complaint is filed, js999 aims to provide an initial response within a maximum of 7 business days. Complex cases may require more time to investigate. All investigations are conducted impartially and transparently.

10.2 Final Decision

js999's decision on matters relating to game results or bet settlement is considered final, however the user may submit a request for reconsideration.

11.1 Language

The Bangla version of these terms is the authoritative version. In the event of any conflict in translation, the Bangla version will prevail.

11.2 Entire Agreement

These terms, the privacy policy and other applicable policies together form the entire agreement between you and js999 and supersede all previous oral or written agreements.

11.3 Severability

If any part of these terms is found to be invalid or unenforceable, only that part will be voided and the remaining terms will remain fully in effect.

11.4 Contact

If you have any questions about these terms, please contact our support team at [email protected] or via 24/7 live chat.